Warranty infomation
Warranty Policy 🛡️
At Vac Revive, we stand behind the quality of our products and are committed to providing our customers with peace of mind. Our warranty policy is designed to protect your purchase against manufacturing defects.
Motorised Cleaner Heads - 3-Month Limited Warranty 🌀
All motorized cleaner heads, including but not limited to the Mini Motorised Tool, Carpet Direct Drive Cleaner Head, Laser Fluffy Head, and High Torque Carpet Cleaner Head, come with a 3-month limited warranty. This warranty covers any defects in materials and workmanship under normal use.
Exclusions:
- The warranty does not cover damages resulting from physical mishandling, water damage, or misuse. 🚫
Vacuum Motor - 6-Month Limited Warranty 🌪️
The motors in the vacuum cleaners we sell, including but not limited to models V6, V7, V8, V10, V11 and V15, are protected by a 6-month limited warranty. This warranty covers the motor and ensures protection against manufacturing defects.
Exclusions:
- The warranty does not cover any issues arising from physical mishandling, water damage, or misuse. 🚫
Batteries - 6-Month Limited Warranty 🔋
We offer a 6-month limited warranty on all new and used batteries sold, covering their functionality.
Exclusions:
- The warranty does not extend to batteries that have been misused, such as being constantly used in max mode, dropped, or damaged by fire or water. 🚫
Warranty Claims Procedure 📞
Should you need to make a warranty claim, please reach out to us for assistance. Our team will help troubleshoot the issue. If we determine that the item is indeed faulty, we will instruct you on how to send the item back to us. For detailed instructions, please contact us.
Postage Costs 📬
- For warranty claims within 30 days of receipt, all postage costs will be covered by Dyson Revive at no cost to our customer. ✅
- For all warranty claims after 30 days of receipt, postage costs are shared between Dyson Revive and the buyer. The buyer is responsible for the cost of sending the faulty unit to us, while we will cover the postage of the repaired or replacement item back to the buyer. 💼
Out of Warranty Claim Policy 🛠️
At VAc Revive, we value our customers and are committed to supporting you even after your warranty has expired.
Support and Advice 📞:
Our expert team offers free advice and troubleshooting support for all out-of-warranty Dyson products.
Technical Support 🧰:
Need help diagnosing a problem? Contact us for complimentary technical support.
Repair Services 💼:
Prefer professional repairs? Get a detailed, competitively priced quote for any repairs, ensuring affordability and transparency.
Discount on Parts 💸:
Enjoy discounts on all parts as a token of our appreciation for your loyalty.
Refresh Warranty 🌟:
All repairs and parts are covered by our Refresh Warranty Policy for your peace of mind.
Contact Us 📬:
For any out-of-warranty claims or repair needs, reach out to our customer service team. We’re here to ensure your Vacuum runs smoothly.
Visit our support page or contact us directly for more information. We’re dedicated to extending the life of your Dyson products and ensuring your complete satisfaction.